If for any reason you are not happy with your purchase, you may return the item(s) within 15 days of receiving the order. Please note that monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Request a refund by filling out the form on our Contact page.
- Once your order return or refund has been approved, you must return the product to the supplier and provide a tracking number. The product must be returned to the address on the original package. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once the tracking number has been provided (or once the supplier has received the returned product), a replacement product will be shipped or a refund will be credited back to the card on file.
Several types of goods are exempt from being returned including:
* Gift cards
* Final Sale items
* Some health and personal care items
We use third-party suppliers to fulfill our orders. In extreme cases, this return policy may be overturned. Such cases include:
You received a damaged or incorrect product: In the case that you report a damaged or incorrect product, you will be required to submit photo evidence within 15 days of receiving the item to firstname.lastname@example.org. If the claim is approved, the supplier is responsible for paying the return shipping charges and for replacing or refunding the order. If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
The shipment was returned to the supplier due to an incorrect address: In the case that a reshipment is required due to an address entry error on the customer's end, this additional shipping cost will be covered by the retailer.
Missing order: In the case that a package is delivered (based on tracking number update) but you claim that you did not receive the item, you must submit a claim to the shipping carrier directly. As retailers, your orders shall be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
Late order: In the case that the product has not been processed or shipped within the time frame agreed to by the supplier, and you wish to cancel the order, then the supplier is responsible for refunding the order. Please note that a supplier may sometimes require more time to fulfill orders such as during high-volume seasons. In these instances, the supplier is allowed to notify retailers that their orders will be fulfilled later than normal.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Final Sale items
Only regular priced items may be refunded; unfortunately final sale items cannot be refunded.