Last updated: October 1, 2026
Good Mom Living LLC is always happy to see our products helping you to accomplish your goals. However, if you think you need to get a refund, please read the section below.
This Refund Policy is part of our Terms and Conditions. It covers two kinds of purchases:
- Digital downloads, such as planners, printables, and coloring pages, bought through our website shop (WooCommerce) or through Kit
- Online courses, memberships, and coaching, bought through our SamCart checkout and delivered on Kajabi
Unless a rule below says it applies to only one kind, it applies to both.
Digital Downloads (Planners, Printables, Coloring Pages)
Since we provide non-tangible, irrevocable goods, we do not issue refunds for digital products once the order is confirmed and the product is sent. Please note that we offer digital products, not services, so there is no way to close access to the files that you’ve already received.
The Consumer Rights Act gives you the right to claim against the seller if your digital download is faulty. As a seller, we can issue a refund if there is a technical problem and we can’t help you to resolve the matter or if there was a misrepresentation in the product description. In those cases, the refund period is 60 days from the moment of the purchase.
We consider a technical problem to be one of the following:
- Non-delivery of the product: Due to some mailing issues of your email provider or your mail server, you might not receive a delivery email from us. In this case, we recommend contacting us for assistance.
- Major defects: Although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be reported directly to our technical support.
- Product not-as-described: Such issues must be reported to our technical support within 14 days from the date of the purchase. Clear evidence must prove that the purchased product is not as described on the product description page. Complaints based merely on the customer’s false expectations or wishes are not honored.
In a description available on the preview page of each product we specify the file type that is compatible with our products. Please kindly note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our product files that are not specified in our product descriptions.
However, as a customer, you are responsible for understanding this upon purchasing any item at our site. There is no obligation to provide a refund or credit in the following situations:
- You change your mind about an item;
- You bought an item by mistake;
- You do not have sufficient expertise to use an item;
- You did not download or use the item;
- You are unable to open the file with an app or device not listed in the product description;
- You expected different results from using the item.
Online Courses, Memberships, and Coaching
Courses and memberships give you instant access to all of their lessons, videos, and downloadable files. Because that access cannot be taken back, all course, membership, workshop, and coaching sales are final. This includes bundles, bonuses, and sale or launch pricing.
We do not give refunds, credits, or transfers to another product for reasons such as:
- Changing your mind or not having time to go through the course
- Never logging in or not finishing the lessons
- The course not matching your expectations, or not getting the income or results you hoped for
- Problems with your own device, browser, or internet connection
- Financial hardship, or being unable to finish a payment plan
Course Access Problems
If you paid but cannot log in to your course, or the content will not load, contact us. We will work with you to fix it. If we cannot give you access because of a problem on our end, you may receive a refund. As with downloads, please report access problems within 60 days of purchase.
Payment Plans
If you chose a payment plan, you agreed to pay every installment. Stopping use of the course, or asking for a refund, does not cancel the remaining payments. If a payment fails or is not made, we may pause or end your access until the balance is paid, as explained in our Terms and Conditions.
Duplicate Orders
If you were charged twice for the same item by accident, email us within 14 days of purchase. We will look into it and, if it is a true duplicate, refund the extra charge.
Chargebacks
Please contact us before you dispute a charge with your bank or PayPal. Most problems can be fixed quickly by email. Filing a chargeback without contacting us first may lead to loss of access to all your purchases, as described in our Terms and Conditions.
Your Rights Under the Law
Nothing in this policy takes away a refund right that your local consumer law guarantees, including California law, EU and UK consumer law, or Australian Consumer Law. If you believe one applies, contact us with the details.
How to Ask for Help or a Refund
Email [email protected] or use our contact page. Please include:
- The name and email on your order
- Your order number or receipt
- The product name
- What went wrong, with screenshots if you can
We aim to reply within 2 to 3 business days. Approved refunds go back to your original payment method.
This Refund Policy is provided through our website in open access. Please note that when purchasing a product through our website you are, as a customer, considered to be aware of our Refund Policy statements.